Refund and Returns Policy

Overview

Product Returns

Products purchased online can be returned within 14 (fourteen) days from the date of delivery to the buyer.

When returning an item, please make sure the following conditions are met:

• The product must be returned in its original, undamaged packaging;
• The product must not be damaged by the buyer;
• The product must retain its original appearance (no signs of use or wear);
• The product must be returned in the same complete set as received – including any gifts or additional items that came with the purchase.

If the above conditions are fulfilled, please fill out a return request form and send it to hello@ourhomestory.eu.

Once we receive your request, we will contact you within 2 business days to arrange the return details.

After receiving the returned product, we will refund the payment to your provided bank account within 7 business days.